Cynthia L. Brown

  • Executive Director, Research & Knowledge Services
  • Sacramento
cbrown@littler.com
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As Littler's Senior Director of Research Services, Cynthia Brown leads a team of research librarians, assistant librarians and interns to provide the firm’s lawyers and clients with the research resources they need to succeed.

Cynthia is part of the firm’s knowledge management leadership team and is involved daily in the Knowledge Management Department’s efforts to develop innovative systems, procedures and work flows. She reports directly to the firm’s Chief Knowledge Officer.

She manages and creates roadmaps for the collection of critical data, sifting of data for relevance and preparing that data to be pushed out to the right people at the right time. She also oversees all of the firm’s research-vendor relationships, utilizes analytics to determine which tools are needed to maintain the relationships and gathers important data for negotiations. In addition, Cynthia investigates new research and technology tools to ensure that the firm has cutting-edge resources.

Cynthia started Littler’s legislative tracking team in 2010. The team feeds Littler GPS, the firm’s client-based flagship service. Thousands of bills are reviewed daily via a custom built system to provide Littler’s attorneys and clients with insights about pending and enacted labor and employment legislations on federal, state and local levels.

Cynthia leads the team that created the KnowledgeDesk, a resource that enables Littler’s attorneys to connect to subject matter experts and a vast collection of databases, print materials, practice group information, internal work product and proprietary data collections. The KnowledgeDesk team efficiently searches to locate the exact nugget of knowledge that attorneys need.

Via the KnowledgeDesk, attorneys are connected to law firm librarians who are perfectly suited to liaise between attorneys and a legal KM department. With adept archival, research, organization, analysis and synthesis skills, Cynthia’s team takes the guesswork out of determining who to contact, where information resides and determining which external or internal resource best addresses an attorney’s need. During its first year the KnowledgeDesk proved to be extraordinarily successful taking in over 18,000 requests, with 26,000 requests expected in its second year.

Prior to joining Littler, Cynthia served as head librarian at a full-service regional law firm and as general counsel at a privately held company.

*Not licensed to practice law in California.

Credentials & Recognition

Speaking Engagements

Law Firm Librarians Respond to COVID-19

  • November 19, 2020
  • Northern California Association of Law Libraries

Case Study: How a Dynamic KM Infrastructure will Help Future-Proof Your Firm (even in the event of a pandemic)

  • October 19, 2020
  • Ark Group’s 16th Annual Knowledge Management in the Legal Profession

Panelist, Benchmarking the Library - Through a New Lens

  • June 17, 2020
  • ARK Group. Law Firm Libraries 2020

Panelist, Effective Leadership with Virtual Teams: To Infinity and Beyond

  • April 23, 2020
  • AALL Webinar

Panelist, Law Librarian Leadership Opportunities in the Wake of COVID-19

  • March 27, 2020
  • AALL Webinar

Legalweek 2020: Robotic Process Automation – The Next Step in Legal Automation

  • February 17, 2020
  • Legal Talk Network, On the Road Podcast

AALL 2019: Makers in Law Libraries

  • July 22, 2019
  • Legal Talk Network, On the Road Podcast

Legalweek 2019: Conversation to Conversion

  • February 8, 2019
  • Legal Talk Network, On the Road Podcast

Panelist, LegalWeek Robotic Process Automation: The Next Step in Legal Automation

  • February 6, 2019
  • ALM Legal Week

Panelist, From Conversation to Conversion: Getting Lawyers to Use New Tools

  • January 31, 2019
  • LegalWeek

Panelist, Traditional Librarianship Transitioning into Other Management

  • February 23, 2017
  • ARK Conference, Best Practices & Management Strategies for Law Firm Library, Research & Information Services

Panelist, Traditional Librarianship Transitioning into Other Management

  • February 2017
  • ARK Best Practices and Management Strategies Conference for Law-Firm Library, Research and Information Services

Service-Delivery Transformation: Are Firms Having Success On-Shoring Back-Office Operations?

  • February 2016
  • ARK Best Practices Conference for Law Libraries and Legal-Information Centers

Littler’s Collaboration with Courtroom Insight

  • July 2015
  • PLL-Summit Innovation Showcase

Additional Thought Leadership

Supporting Firm Resources Through COVID

  • September/October 2020
  • AALL Spectrum

Talking Tech: Task Automation in the Law Library

  • July/August 2020
  • AALL Spectrum

Leadership in the Time of COVID

  • June 2020
  • MAALL Markings Vol 29, Issue 3

Just Write it! Why You Should Care About Writing and Publishing

  • December 2019
  • MAALL Markings Volume 29, Issue 1

AFFIRMATIONS: Bringing Legal Tech Home

  • June 2018
  • MAALL Markings Vol 27, Issue 3

Innovations in Legal KM, Chapter 4, Our "Small" Project with a Big Impact: Littler's Knowledge Desk, a Case Study

  • December 2017
  • ARK Wilmington plc

Developing the Law Firm Library Professional

  • September 2017
  • Mid-America Association of Law Libraries (MAALL) Markings, Vol 26, Issue 3

What is Knowledge Management?

  • March 2017
  • MAALL Markings, Vol 26, Issue 2

Old Skills, New Tricks: Opportunities for Law Librarians

  • September 6, 2016
  • Law360

A Law Librarian’s Journey from San Francisco to Kansas City, and What I Learned along the Way

  • April 2016
  • Thomson Reuters Legal-Solutions Blog

What is a Librarian?

  • March 2016
  • Thomson Reuters Legal-Solutions Blog

Books & Book Chapters

Chapter 8: How strong relationships and expertise aid business development with clients – a case study

  • The Evolution of the Law Firm Library Function
  • Wilmington plc
  • June 2018

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