Labor and employment law, reengineered.
Littler CaseSmart®
Littler CaseSmart® (LCS) isn’t simply a tool or product. It’s a way of operating – a different and smarter approach to delivering legal services that helps you stay ahead.
Littler CaseSmart isn't simply a tool or product - it's a way of operating. A different and smarter approach to delivering legal services that helps you stay ahead.
What makes Littler CaseSmart different?
LCS® rethinks three essential elements for managing legal matters:
Data-driven technology
Since its launch in 2010, nearly 30,000 matters have been handled through LCS, allowing us to build a deep reservoir of intelligence. By harnessing the power of this data—and meticulously tracking yours—our technology platform empowers you to see big-picture trends, and offers the insights you need to make more informed business decisions and drive change for your organization.
A transformed team
Our client-dedicated staffing model comprised of Shareholders, Associates and Littler CaseSmart Counsel helps ensure that the right person is handling the right task at the right time—while giving you access to an experienced team that offers a consistent work product in a more efficient way.
A workflow that really works
We reviewed the entire legal process, identifying every step that could be streamlined. And we integrated technology throughout to increase collaboration, transparency and case management. The result? An improved model that creates quality work, delivers greater value and, ultimately, helps reduce legal spend.
Built for your tomorrow
Built for your tomorrow
In today's legal landscape, there's more complexity to manage than ever. To navigate it, you need more than just a firm that responds to change. You need the firm that drives it.
Technology
Data Tracking and Reporting
We track hundreds of data points related to every matter and serve them up to you via a secure, web-based dashboard.
What is the average lifecycle of your matters from open to close? In which jurisdictions do you experience more litigation? What are your average fees per case? What is your average settlement of a charge, and how does that compare to other organizations?
With 24-7 access to these key performance indicators (KPIs) and so much more, you will have a clear picture of the trends taking place within your organization, allowing your team to make more informed business decisions.
Case Management
Your client-configured dashboard automates and tracks each matter in real-time, providing an attorney-client privileged view of the status and details of your work flowing through the platform. This centralized system also provides access to important documents, deadlines, and information. With robust reporting features, LCS makes it easy to share trends and information with other business leaders within your organization.
Benchmarking
With nearly 30,000 matters managed on the platform, we can share how you are performing against other organizations. We aggregate and anonymize matter-level data then benchmark how you are measuring against the average.
While we can generate data related to all types of engagements, we automatically push out the following charges benchmarking via our dashboards today: average lifecycle of charges from open to close, average settlement amount and rate per charge, average payout per charge, and transition rate of charges‑to‑litigation.
Case Studies
LCS is applicable across a wide range of legal issues, including attorney demand letters, agency charges, single and multiplaintiff litigation, arbitration, class and collective actions, PAGA matters, and mass litigation/arbitration.
Predictability, Centralization and Insight
How Littler helped a national retail client budget and control its legal spend.
A national retail client wanted predictability in fees and pricing in order to budget more effectively and control its legal spend. Additionally, because of the large volume of matters spread across multiple outside counsel, the client needed a “case management” tool that would allow it to centralize case details and access documents in a more efficient way. The client also wanted to uncover insight into case details at the onset of matters and to track data and trends to help with issue spotting in an effort to proactively address issues before they began.
Solution
With the implementation of Littler CaseSmart, the client was able to centralize their matters from 15 outside counsel firms. A dedicated team of LCS Counsel focused on delivering consistent work product and a dashboard of data analytics and related matters were all provided to the client under alternative fee pricing, allowing the client the predictability and case management it needed.
Results
- More predictability on spend has allowed for more accurate budgeting
- The receipt of Early Case Evaluations has allowed for more informed decisions related to strategy
- Experienced a decrease in overall number of claims
Ensuring Efficiency for a Global Insurance Carrier
How Littler helped a global insurance carrier see the big picture.
A global insurance carrier wanted a clear view of its employment litigation matters across its portfolio of insureds in one consolidated, centralized database. In addition, the carrier was looking for cost-effective and experienced representation for both itself and its insureds.
Solution
With the implementation of Littler CaseSmart, we were able to help the carrier’s insureds control legal costs while providing high-quality strategic counsel. And with a dashboard configured to the carrier’s unique structure and needs, they were given a comprehensive view of all agency charges and single plaintiff litigation managed on behalf of their insureds.
Results
LCS was able to help the client control costs while providing consistent high-quality legal services across its insureds. With all of its insureds claims centralized in one location, the client was able to spot areas of potential business risks and recognize larger employment trends. This data was useful not only for claims management, but provided strategic insight for underwriting.
What people are saying about Littler CaseSmart
What people are saying about Littler CaseSmart
-
98%
of clients would likely recomment Littler CaseSmart
*Based on independent feedback collected by Acuigen, the firm’s third party survey provider
-
94%
of clients were satisfied with their overall experience with Littler CaseSmart
*Based on independent feedback collected by Acuigen, the firm’s third party survey provider
-
100%
of clients were satisfied with the value of Littler CaseSmart relative to cost
*Based on independent feedback collected by Acuigen, the firm’s third party survey provider
Littler CaseSmart Program Mailing Address
2301 McGee Street
Suite 800
Kansas City, MO 64108
