Artificial Intelligence (AI) holds tremendous potential for enhancing the way attorneys work and deliver value to clients. Littler is at the forefront of leveraging AI and technology to streamline internal processes and benefit our clients, and we are committed to the responsible use of AI. The following principles outline our approach to maintaining industry best practices and using AI in a manner that is transparent and consistent with our ethical and professional duties.
Client-Centric Approach: Enhance client service and satisfaction by using AI to gather actionable insights and provide more precise, timely, and cost-effective legal solutions, while maintaining a personalized approach to client relationships.
Transparency: Prioritize open and transparent communications with clients and internal stakeholders when implementing AI systems within the firm.
Interpretability and Explainability: Focus on the use and development of AI systems that are interpretable and explainable, enabling legal professionals to identify and understand the source material and data upon which those systems rely, as well as the basis for outputs.
Accountability: Hold individuals responsible for decisions made with the assistance of AI, such that legal professionals maintain ultimate accountability for outcomes.
Fairness and Bias Mitigation: Strive to mitigate biases in outputs and actions taken as a result of AI algorithms and datasets.
Data Privacy and Security: Protect data by upholding appropriate industry standards regarding data privacy and security so that our use of AI systems complies with relevant regulations and client requirements.
Legal and Ethical Compliance: Closely adhere to legal and ethical standards in using AI systems, including professional codes of conduct, court rules, and applicable regulations and laws.
Protecting Against Misuse: Implement safeguards to protect against the misuse of AI technology, including unauthorized access, manipulation, or exploitation for unethical purposes.
Governance and Oversight: Involve firm leaders and subject matter experts in the development and oversight of AI solutions and uses.
Continuous Learning: Stay abreast of new developments with AI systems and deliver ongoing education and training for firm employees on AI’s capabilities, limitations, and ethical implications.